Support Services
DBA Services
Well-versed in DB2, Oracle and Microsoft SQL Server, our engineers will monitor and review daily database processes, provide performance tuning, system database administration and enhanced database monitoring services. Improve your database performance, lower your operational costs and keep your databases running efficiently and effectively with database management from Tenzing Solutions.
Our managed database services include:
- Monitoring utilization and specified metrics determined by type of database
- Alert notifications
- Minimized downtime
- Replication and database backups
- Trouble-shooting and resolution support
Managed database services from our certified engineers will ensure that the databases you rely heavily on will continue to be up and running so you can focus on other business strategies and growth.
Helpdesk Support
We offer you a help desk outsourcing alternative that will:
- Provide technical support to your population of computer users (or customers).
- Help you to regain control over your user support.
- Give you the freedom to focus your IT staff on their core competencies.
Our helpdesk support offers services in the following areas
- Application Support
We can provide you and your employees with technical support for standard off-the-shelf software applications and proprietary applications.
- Hardware Diagnosis
Our front-line hardware diagnosis and escalation services can include first-line support for internal employees and their hardware
- Network Support
We can provide you with desktop related network support issues and user administration.
Custom Reports Design and Development Services
TENZING SOLUTIONS provides custom SQL Services Reporting Design & Development services to help our Clients gain insights into ongoing operational status and business planning intelligence, and deliver secure, interactive reports to employees, partners and customers.
Today's organizations need to go beyond traditional reporting structures and have the ability to access data that provides business insight, not only for your executives and managers, but for all of your employees. Whether you are interested in reporting, analysis, scorecarding or dashboards, we can give you the tools for better business decisions. Our consultants have in-depth knowledge in various reporting tools. We have in-depth experience in designing, executing and maintain the following reporting packages
- Crystal Reports
- Cognos
- Hyperion
- Oracle Report Writer
- SQL Server Reporting Services
